Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mail@silhoucar.com If your return is accepted, we’ll notify you where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $20, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee for the deliveriy of your returned item.
You can always contact us for any return questions at mail@silhoucar.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Gift Cards and Custom products (such as special orders or personalized items) cannot be returned. We also do not accept returns that pass the 14-day period deadline, as well as damaged item exchanges that pass risk-free ironclad 30 days guarantee deadline.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We have a risk-free ironclad 30 days guarantee, in other words, you have 30 days after receiving your item to request an exchange. If you need to open an exchange ticket, please send us an email at mail@silhoucar.com
Depending on where you live, the time it may take for your exchanged product to deliver may vary.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thank you for your interest to our brand!